Which of the following sub-processes of Service Portfolio Management is used to define the
overall goals that the service provider should follow in its development based on the outcome of
Strategic Service Assessment?

Which of the following are the main goals of Broadcasting Board of Governors (BBG)’s strategic
plan 2008-2013?Each correct answer represents a complete solution. Choose all that apply.

Which of the following types of IT organizational structures states that all IT decision making and
the IT budget are in one place, much easier to manage, and require much less effort to organize?

A service provider guarantees for end-to-end network traffic performance to a customer.
Which of the following types of agreement is this?

Which of the following domains of COBIT covers areas such as the execution of the applications
within the IT system and its results as well as the support processes that enable the effective and
efficient execution of these IT systems?

Gary has identified a project risk that could injure project team members. He does not want to
accept any risk where someone could become injured on this project so he hires a professional
vendor to complete this portion of the project work. This workaround to the risk event is known as
what type of risk response?

Management has asked you to perform a risk audit and report back on the results.
Bonny, a project team member asks you what a risk audit is. What do you tell Bonny?

Wendy is the project manager of the FBL project for your company. She has identified several
risks within her project and has created a risk contingency reserve of $45,000 total. Her project is
nearly complete and many of the risks have not happened in the project. What should Wendy do
with the funds in the contingency reserve?

Which of the following frameworks defines ERM as a process, effected by an entity’s board of
directors, management, and other personnel, applied in strategy setting and across the
enterprise?

The IT strategy formulation process consists of four steps to provide guidance to all who are

involved. Which of the following steps are performed in the IT strategy formulation process? Each
correct answer represents a complete solution. Choose all that apply.