A customer has a DS4700 attached to an x3650. They recently have had a drive fail in the
DS4700. IBM was contacted via RSM but did not contact the customer until the next business day.
Why was the documented 4-hour SLA not met?

A.
The customer did not have aSupportLine contract.

B.
The customer did not have a Labor Base Services agreement.

C.
The customer purchased the default warranty on the DS4700

D.
The customer purchased the default warranty on the x3650