A SOX compliant customer bought a DR550 archive solution from IBM five years ago. The
solution included an IBM tape library, a customized version of AIX, and a customized version of
IBM Tivoli Storage Manager (TSM). When the IBM tape library ran out of capacity the customer
acquired a Plasmon G80 optical jukebox which is listed in the latest TSM supported devices list.

The customer is able to see the optical drives from the operating system but cannot see the library
changer. Which recommendation should be documented and provided to the customer?

A.
contact Plasmon support to provide the instructions to make the Plasmon G80 changer
available to AIX and TSM

B.
contact the customer’s IBM representative to provide an upgrade path to migrate to latest
information archive solution

C.
open a PMR with the TSM Support team to troubleshoot the reason why the optical changer is
not working and get a fix

D.
open a PMR with IBM AIX support team and provide the instructions to make the Plasmon G80
changer available to the operating system

Explanation: