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Which action allows the Service Desk Agent to administer a predetermined set of values to the ticket?

Service Requests are often repetitive. Which action allows the Service Desk Agent to administer a
predetermined set of values to the ticket?

PrepAway - Latest Free Exam Questions & Answers

A.
ApplySLA .

B.
Change status

C.
Select/Deselect SLAs.

D.
Apply Service Request Template.


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