With the DSS000, if a customer raises a Severity’ Icall with the Hardware or Software Support Center.
IBM will work on the call 24 hours a day, seven days a week provided the customer does what?

A.
Agrees to attend a daily teleconference and continues to emphasize the importance of the problem

B.
Supplies all dumps, logs and traces that the device or component in error has produced

C.
Escalates the problem within IBM to see if this route helps fix the issue first

D.
Has people available to work 24 hours a day, seven days a week to match the Support Center’s effort