What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent
placing the library into production even after replacement of multiple parts and verification of configuration
definitions?

A.
Conduct a workshop with customer system administrators and IBM technical field support representatives to
jointly resolve the problem

B.
Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.

C.
Escalate the issue through the complaint process (CritSit) and explain this process and next steps to the
customer

D.
Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation