If a customer is currently using IBM Tivoli Monitoring (ITM). how can they ensure the health
of the IBM Tivoli Network Manager (ITNM) systems?

Which two factors cause an improvement to a customer’s return on investment?

Where should the database server be installed in a large scale deployment of IBM Tivoli
Network Manager for IP?

When determining the potential integration interfaces between the customer’s systems and
IBM Tivoli Netcool Configuration Manager (ITNCM). What are two interfaces that ITNCM
presents to the external systems?

Given the number of users who will be working on the proposed solution (IBM Tivoli Network
Manager (ITNM). IBM Tivoli Business Service Manager (TBSM). and Web GUI), which
option would reduce infrastructure cost the most?

Who can identify the network discovery and monitoring tools that are in use at a customer’s
site?

Applications hosted on the servers are going down very frequently in a customer’s
environment which is affecting their Service Level Agreement.
What are the first two points of investigation?

If a customer utilizes outside consultants for staff support, when should these resources be
included in the contact plan?

Which two groups within a customer’s organization are most likely to be impacted by
implementing Network and Service Assurance software?

A customer requires a Proof of Technology to be completed using IBM Tivoli Netcool
Performance Manager with their production network.
A customer team(s) responsible for which three areas must be included in the planning for
this effort?