A customer needs to send e-mails to end users whenever they submit a service request to tell the
end user that the service request has been submitted Which applications should be used to fulfill
this request?

Which factor would normally be considered when developing a primary location hierarchy?

A customer would like end users to be able to submit service requests to multiple e-mail
addresses. For example, facilities service requests should be sent to facilities@xxx.com and IT
requests should be sent to IT@xxx.com. How should this be done using Tivoli process automation
engine?

When defining Security Groups which parameters can be specified?

Which application or data element is required to design a Start Center?

Which three applications can be used to create work order hierarchies? (Choose three.)

Why does one create a package in Migration Manager?

Flow action is used in a flow control to define certain actions that should occur while work is being
done. The administrator can determine whether the action will take place automatically or will only
take place when initiated manually. When the action takes lace automatically, into which status will
the work order or task be put by the flow control?

Work management practices include not only the planning of the work, but also the recording
(reporting) of who, what, where, when, and why. Which three application tabs or actions will meet
this requirement? (Choose three.)

A company has a large project with a work order hierarchy structure where each work unit has its
own work plan requirements. A client wants the work plans for these projects to use planning
templates. These templates can be reused across organizations and system actions and will
generate the work order hierarchies for these job plans. Which approach meets the business
requirement?