Acme Corporation’s (ACME) core business is to provide electronic payment services to financial
institutions and companies worldwide. They serve clients worldwide with local offices in the
Americas, EMEA and Asia Pacific. There are data centers located in North America, South
America, China, and Italy.
One of ACME’S core services is credit card transaction processing (CCTP). At the core of CCTP
are multiple clusters of application servers running IBM WebSphere. Transactions are stored in a
database environment running on the mainframe. There are additional distributed databases to the
application running on Oracle and MS SQL. The clusters of application servers are distributed
throughout the data centers. The customers’ clients connect to the environments Web-based
services such as SOAP, and message queues such as WebSphere MQ. In addition the client
hosts dedicated CCTP environments for some it its customers.
ACME is experiencing several issues with CCTP. John W. Smith is the Chief Information Officer
and has contacted an outside company to assist with addressing these issues. After an initial kickoff call, John W. Smith has identified the following individuals as part of his team that the outside
company will be working with:
– Molly Fox – Vice President of Operations
– Dennis Boucher – Vice President of Development
– Ira Dale – Vice President of Sales
Which two sources can provide a list of ACME’S technical experts? (Choose two.)

Which two steps should be taken when trying to determine the most influential people at a
customer location when developing a Service Availability and Performance Management solution?
(Choose two.)

While evaluating a high-level solution design, some gaps have been identified where additional
IBM Tivoli products would fit into the solution. What is the next step?

Which IBM solution should be used when a customer is required to monitor the relationship

between database response times and client response times for a retail sales-based Web site?

In order to convey the findings of the requirements analysis, a high-level presentation is made.
What is an important action to prepare for the high-level presentation?

Which roles and responsibilities would a stakeholder have?

Which IBM product would allow a company to view their service levels by customer in realtime?