A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. Additionally, the customer complains that it is difficult to identify
service impacting issues based on the events generated.

Which solution requirement description best maps to the customer’s pain points?

Which two steps need to be taken when creating a Service Availability and Performance
Management project plan for a solution? (Choose two.)

A consultant is working with a worldwide shipping corporation who is interested in streamlining
their business. Their current service management solution is distributed across different sites and
each site is running a set of distinct tools to support operations. Additionally, the customer
complains that it is difficult to identify service impacting issues based on the events generated.
Which two next steps would best meet the customer’s needs? (Choose two.)

Which IBM product is similar to BMC Patrol?

During a meeting with a client, an organizational chart containing all of the client contact
information is presented, including: the project sponsor, implementation managers, operations
managers, and end user managers. Who should be contacted to get a comprehensive list of
experts?

Which statement is true when identifying and prioritizing a client’s non-functional requirements?