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What is the recommended prioritization of the customer’s requirements?

A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. The tools at each location are a combination of open source, industry
standard, and home grown solutions. Additionally, the customer complains that it is difficult to
identify service-impacting issues based on the events generated.
What is the recommended prioritization of the customer’s requirements?

Which two recommendations would most likely improve the performance and/or functionality of the customer’

This diagram represents the architecture for a customer. The customer wants to address these
issues with their current Tivoli monitoring deployment:
– Improve Impact performance when running auto-ticketing and correlation policies
– Business Service and dashboard views load slowly
Which two recommendations would most likely improve the performance and/or functionality of the
customer’s current Tivoli monitoring environment? (Choose two.)


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