A customer has these requirements:
1. Performance monitoring of Web applications to meet the Service Level Agreement (SLA) of
Web transactions, verify that Web services are available and performing to specification, and send
alerts when Web service performance is intermittent.
2. Service management to improve service visibility for operations and business with real-time
dashboards including KPIs (Key Performance Indicators) and SLA tracking.
3. Optimize existing IT infrastructure performance and availability and manage operating systems,
databases, and servers in distributed and host environments.
Which three Service Availability and Performance Management products or suite of products are
best suited to fulfill the requirements? (Choose three.)

A customer is having trouble determining which server is having a problem every time there is a
network outage. They are able to look through the logs on the servers after there is a network
problem to see if they were affected. What would help determine if there are servers and
applications being affected by a network outage?

A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. The tools at each location are a combination of open source, industry
standard, and home grown solutions. Additionally, the customer complains that it is difficult to
identify service-impacting issues based on the events generated.
Which three sources should be interviewed to gather the necessary requirements? (Choose
three.)