As part of the requirements gathering process the solution advisor is tasked with determining the
process maturity of a customer. The customer currently implements alert monitoring and has built
dashboard views which provide a status by component. They have implemented formalized
incident reporting, but still maintain specific responsibility for technology with a tendency to spend
all of their time responding to issues.
Which level of maturity best describes the customer?

Which action must be taken to ensure that the customer understands the analysis made and
agrees with the findings presented to them?

Acme Corporation’s (ACME) core business is to provide electronic payment services to financial
institutions and companies worldwide. They serve clients world wide with local offices in the
Americas, EMEA, and Asia Pacific. There are data centers located in North America. South
America, China, and Italy.

One of ACME’S core services is credit card transaction processing (CCTP). At the core of CCTP
are multiple clusters of application servers running WebSphere. Transactions are stored in a
database environment running on the mainframe. There are additional distributed databases to the
application running on Oracle and MS SQL. The clusters of application servers are distributed
throughout the data centers. The customers’ clients connect to the environment’s Web-based
services, such as SOAP, and message queues, such as WebSphere MQ. In addition the client
hosts dedicated CCTP environments for some it its customers.
ACME is experiencing several issues with CCTP. John W. Smith is the Chief Information Officer
and has contacted an outside company to possibly assist with addressing these issues. After an
initial kick-off call with John W. Smith, he has identified the following individuals as part of his team
that the outside company will be working with:
Molly Fox – Vice President of Operations
Dennis Boucher- Vice President of Development
Ira Dale – Vice President of Sales
Faith Kassell – Lead Architect
Peter Fakir – Project Manager
Who can best provide integration information for ACME’S existing LDAP solution?

How is it determined that the business process, as it has been identified by the solution advisor, is
fully agreed upon by the client?