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Which three products could best meet the customer’s requirements?

A customer requires this additional functionality to their monitoring environment:
– Historical archiving of system monitoring events
– A view of the service health within their infrastructure

– Monitoring of Java-based applications
– The capability to determine when a network outage will affect other parts of the infrastructure
– The capability to apply correlation business rules to events
The customer already uses IBM Tivoli Monitoring, IBM Tivoli Netcool/Impact and IBM Tivoli
Netcool/OMNIbus. Which three products could best meet the customer’s requirements? (Choose
three.)

Which service management personnel should be interviewed at a minimum to ensure all necessary requirements hav

A worldwide shipping corporation is interested in streamlining their business. Their current service
management solution is distributed across different sites and each site is running a set of distinct
tools to support operations. Additionally, the customer complains that it is difficult to identify
service impacting issues based on the events generated.
Which service management personnel should be interviewed at a minimum to ensure all
necessary requirements have been captured?


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