A company has requested that a manager must be notified when the Claim Request activity
for their call center process application takes longer than 20% of the expected threshold 3
times in one day. Review the assignment settings for the activities Total Time (Clock) KPI.
What are the correct configurations for the activity’s Total Time (Clock) KPI and associated
SLA?

A client executive has asked a BPM application developer to provide the focus areas for
four playbacks. How should the BPM application developer respond?

A BPM application developer has been asked to estimate the number of user story points
needed to implement an activity within IBM Business Process Manager V8.0 based upon
the following user story: As a Call Center Supervisor, I need to review the Call Center
Representative’s notes for any call that lasts longer than 15 minutes. Assuming this is the
only user story that pertains to this activity, how must the BPM application developer
proceed?

Which activities occur during each playback iteration?

Which IBM BPM playback methodology milestone helps enable the implementation to be
successful?

In the IBM BPM playback methodology, who is responsible for the design and
implementation of process applications and toolkits?

A BPM application developer has developed multiple business processes which use a
business object named “Order”. It is required that multiple processes see and update the
business object simultaneously. How can the BPM application developer accomplish the
requirement?

In a loan origination process, the manager wants to be notified each time a loan approval
activity takes more than 48 hours to complete regardless if work is in progress or not. The
BPM application developer decides to implement the notification using a timer event
attached to the loan approval activity. How should the BPM application developer configure
the timer event without closing the task?

A BPM application developer wants to reuse error handling flows for common errors that
can be raised by any activity in a business process diagram and its subprocesses. How
should the BPM application developer implement error handling?

Which business process diagram component will determine if incoming paths are active so
that the process flow does not wait for paths that will never complete?