Which benefit is the MOST important to include in the business case for this improvement and why?
A. A lower risk of overspending the IT budget, because this is aligned with the goal of the improvement.
B. Fewer breaches of agreed service levels, because this will lead to improved business unit satisfaction.
C. Provision of shared funding from many countries, because this will lead to improved business unit satisfaction.
D. A reduction in the cost of service desks, because this is aligned with the goal of the improvement.