Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-v

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3 years ago

Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

A. Contact Center Multimedia (CCMM)

B. Avaya Agent Desktop (AAD)

C. Contact Center Manager Server (CCMS)

D. Contact Center Manager Administration (CCMA)

Reference: https://downloads.avaya.com/css/P8/documents/101059089 (69)