IT Certification Exams

What are the conditions that matching rules are based on?

What are the conditions that matching rules are based on? (Choose two.)

A. Agent resources best suited to work on a case

B. Specific routing rules
C. Filters set up in advanced work assignment

D. Specific case attributes

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html