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What are the conditions that matching rules are based on?

What are the conditions that matching rules are based on? (Choose two.)

A. Agent resources best suited to work on a case

B. Specific routing rules
C. Filters set up in advanced work assignment

D. Specific case attributes

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_CaseRouting.html


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