Which two statements about Database integration in the IP Office Contact Center are true?
Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.) A. Customers are directed to agents dependent on the agents priority. B. Customers are directed to agents dependent on the information they input. C. Customers are directed to agents dependent on time of day. D. Customers are directed to […]
In which section can you enable the ability to change topic names?
In which section can you enable the ability to change topic names? A. Service > Telephony Settings B. System > Reporting Settings C. System > PBX Settings D. Service > Special Settings
During the installation of the IPOCC software from the DVD, which password do you need to create?
You are installing the IPOCC software on a customer provided Windows server and have verified the computer meets all the documented requirements. During the installation of the IPOCC software from the DVD, which password do you need to create? A. IPOCC Service User password B. Database System Administrator password C. IPOCC Administrator password D. IP […]
What would you use to import IPOCC licenses?
What would you use to import IPOCC licenses? A. IPOCC License Manager B. WebLM C. Web Management D. Manager
Which three preconditions must be met to import the configuration data in the IP Office Contact Center?
Which three preconditions must be met to import the configuration data in the IP Office Contact Center? (Choose three.) A. The database must be empty B. The watchdog need to be running C. The license file must be installed first D. The postgres database need to be running
Prior to using the dataimport.exe file, which action should you perform?
Prior to using the dataimport.exe file, which action should you perform? A. Import B. Reboot C. Backup D. Activate
When a software component stops working, which IPOCC component tries to get it going again?
When a software component stops working, which IPOCC component tries to get it going again? A. IP Office B. Watchdog C. Chap D. Kernel Reference http://media.gswi.westcon.com/media/Westcon%20Czech/PRESENTATIONS/IPOCC-demosetupv1-westcon.pdf
Which screen in WebLM will show you this information?
You have entered your licenses successfully, and now you want to check you have the correct amount of supervisor licenses for the customer. Which screen in WebLM will show you this information? A. CIE View License Capacity B. CIE View Peak Usage C. License Install D. Licensed Product Reference https://downloads.avaya.com/css/P8/documents/100057555 (page 12)
What is the intended purpose of this tag?
View the Exhibit. Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list. What is the intended purpose of this tag? A. to reject any caller from Germany B. to pass the call to a German language auto attendant C. to identify calls with […]
Which two tasks do you need to complete before importing the customer intonation into IPOCC?
You have successfully deployed an IPOCC server in the customer’s virtual environment and have configured the virtual machine to meet the OVA specifications in the Avaya IP Office Contact Center Reference Configuration document. Which two tasks do you need to complete before importing the customer intonation into IPOCC? (Choose two.) A. Change the IP Office […]