PrepAway - Latest Free Exam Questions & Answers

Category: Avaya 7492X

Exam Avaya 7492X: Avaya Aura® Call Center Elite Support Exam

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in th

To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.) A. The BSR Application ID must be set in the VDN form. B. Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form. C. The […]

What are the three consideration requirements for the deployment of Network Call Deflection?

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.) A. The second leg of the call is set up by the redirecting Communication Manager. B. Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection. C. Announcement, collect digits, converse-on, […]

In which document can the events table be found?

In which document can the events table be found? A. Troubleshooting Avaya Aura® Call Center Elite B. Programming Call Vectoring Features in Avaya Aura® Call Center Elite C. Administrator Guide for Avaya Communication Manager D. Feature Description and Implementation for Avaya Communication Manager Reference: https://downloads.avaya.com/css/P8/documents/100059379 (p.5)

In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?

In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector? A. The vector is activated when the given remote server is the best available. B. The vector contacts the specified remote servers, and collects information from that remote server. C. The vector compares skills at its location and […]

Which statement about agent adjustments for the considered location step is true?

Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true? A. The agent’s idle time is always adjusted up by 20 seconds. B. The agent’s […]