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You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and C

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop? A. ССММ B. CCMS C. CCT D. CСMA Reference: https://downloads.avaya.com/css/P8/documents/101061121

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voi

Which Avaya Aura® Contact Center component is a core component that connects to a PBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data? A. Contact Center Manager Administration (CCMA) B. Avaya Agent Desktop (AAD) C. Contact Center Multimedia (CCMM) D. Contact Center Manager Server (CCMS) Reference: https://downloads.avaya.com/css/P8/documents/100167782 (111)

A customer wants to implement a Voice and Multimedia Contact Center.

A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.) A. Terminal server B. Corporate Web server C. Corporate Email server D. FTP server Reference: https://downloads.avaya.com/css/P8/documents/100167782


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