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If you have not created any additional templates, you will have several template options when creating a new s

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.) A. Blank Script B. Default Callback Script C. Default Inbound Script D. Default Outbound Script E. Collection Script Template F. Sales Script Template

Which definition matches the After Call Work option Mandatory, Time-boxed?

Which definition matches the After Call Work option Mandatory, Time-boxed? A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. B. The agent is automatically placed into an After Call […]

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method.

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent? A. Skill B. Time since they last handled an ACD interaction C. Cost D. Department Reference: Specify routing and evaluation methods

Vishwajeet wishes to have a lump sum Retirement Fund of Rs. 25,00,000/- in 30 years time.

Vishwajeet wishes to have a lump sum Retirement Fund of Rs. 25,00,000/- in 30 years time. Assuming that he can get 12% returns per annum, compounded annually, what amount he should save every year to reach his target? A. Rs. 11,254.24 B. Rs. 15,432.12 C. Rs. 10,359.14 D. Rs. 9,845.47 Reference: https://scripbox.com/plan/power-of-compounding/


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