Which of the following media types can be selected when creating a report?
Which of the following media types can be selected when creating a report? (Choose three.) A. Voice B. Email C. Voicemail D. Chat Reference: https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE
The deviation from the forecast versus the real time can be monitored in the best way through
The deviation from the forecast versus the real time can be monitored in the best way through ________________. A. Real time adherence B. Historical adherence C. Intraday monitoring D. View Agent schedule Reference: https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf
Select the applicable options for Genesys Cloud Architect.
Select the applicable options for Genesys Cloud Architect. (Choose three.) A. Play pre-recorded messages B. Convert text to speech C. Configure queues D. Configure skills E. Receive and route calls Reference: Architect features
What does it imply when a campaign does not dial a list of telephone numbers?
What does it imply when a campaign does not dial a list of telephone numbers? A. They are in the DNC list B. The call went unanswered C. Unable to reach the customer D. The telephone number is wrong Reference: Do not contact lists view
If you have not created any additional templates, you will have several template options when creating a new s
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.) A. Blank Script B. Default Callback Script C. Default Inbound Script D. Default Outbound Script E. Collection Script Template F. Sales Script Template
Select all the roles that are automatically assigned by default to the user who sets up the organization.
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.) A. Employee B. Master Admin C. Genesys Cloud User D. Admin E. Telephony Admin Reference: Roles and permissions overview
Currently, you manage all agents’ schedules by using a spreadsheet
Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to be able to schedule agents in an easier and more automated way. What Genesys […]
Which definition matches the After Call Work option Mandatory, Time-boxed?
Which definition matches the After Call Work option Mandatory, Time-boxed? A. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work. B. The agent is automatically placed into an After Call […]
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method.
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent? A. Skill B. Time since they last handled an ACD interaction C. Cost D. Department Reference: Specify routing and evaluation methods
Vishwajeet wishes to have a lump sum Retirement Fund of Rs. 25,00,000/- in 30 years time.
Vishwajeet wishes to have a lump sum Retirement Fund of Rs. 25,00,000/- in 30 years time. Assuming that he can get 12% returns per annum, compounded annually, what amount he should save every year to reach his target? A. Rs. 11,254.24 B. Rs. 15,432.12 C. Rs. 10,359.14 D. Rs. 9,845.47 Reference: https://scripbox.com/plan/power-of-compounding/