Where do you configure the Auto Invite setting to send email invites automatically when users are added?
Where do you configure the Auto Invite setting to send email invites automatically when users are added? A. Admin > Account Settings > Organization Settings B. Admin > Account Settings > Organization C. Admin > Account Settings > Organization Settings > Settings Reference: https://help.mypurecloud.com/articles/configure-invite-links/
Choose the types of available Phone Trunks in Genesys Cloud.
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.) A. Gateway B. SIP C. Outbound Proxy D. WebRTC Reference: https://help.mypurecloud.com/articles/about-trunks/#:~:text=There%20are%20two%20types%20of,Genesys%20Cloud%3A%20SIP%20and%20WebRTC.
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk? A. Availability B. SIP Access Control C. Outbound D. Calling Reference: https://help.mypurecloud.com/articles/configure-sip-access-control/
You can add more than one outbound route to the contact center.
You can add more than one outbound route to the contact center. A. True B. False Reference: https://help.mypurecloud.com/articles/create-outbound-route/
How many categories of routing are there in a Call Route under the Call Routing page?
How many categories of routing are there in a Call Route under the Call Routing page? A. 5 B. 4 C. 3 D. 2 Reference: https://help.mypurecloud.com/articles/about-call-routing/
Where can you find people in your organization and add external contacts to the organization?
Where can you find people in your organization and add external contacts to the organization? A. Documents B. Activity C. Directory D. Location
Which license offers features for organizations that require multi-channel based support, including social med
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center? A. Genesys Cloud 1 B. Genesys Cloud 2 C. Genesys Cloud 3 D. Genesys Cloud 4 Reference: https://www.genesys.com/pricing
Put the steps below in the correct order to successfully complete the Calibration process:
Put the steps below in the correct order to successfully complete the Calibration process: 1. Evaluate the interactions 2. Discuss the calibration results 3. Record interactions based on Policies 4. Take action on calibration results 5. Select and assign interactions for calibration A. 3, 5, 4, 2, 1 B. 3, 5, 1, 4, 2 C. […]
Which definition matches the After Call Work option Mandatory, Discretionary?
Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. B. The […]
What is the recommended way to create a .csv file?
What is the recommended way to create a .csv file? A. Use a text editor, such as Notepad, to create your .csv files B. Create a spreadsheet and export it as a .csv file C. Use a word processing application, such as Microsoft Word, to create your .csv files D. Use a .csv application to […]