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Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Where do you configure the Auto Invite setting to send email invites automatically when users are added? A. Admin > Account Settings > Organization Settings B. Admin > Account Settings > Organization C. Admin > Account Settings > Organization Settings > Settings Reference: https://help.mypurecloud.com/articles/configure-invite-links/

Put the steps below in the correct order to successfully complete the Calibration process:

Put the steps below in the correct order to successfully complete the Calibration process: 1. Evaluate the interactions 2. Discuss the calibration results 3. Record interactions based on Policies 4. Take action on calibration results 5. Select and assign interactions for calibration A. 3, 5, 4, 2, 1 B. 3, 5, 1, 4, 2 C. […]

Which definition matches the After Call Work option Mandatory, Discretionary?

Which definition matches the After Call Work option Mandatory, Discretionary? A. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. B. The […]


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