Which three reasons are causing this problem?
The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.) A. The incorrect Status Poll VDN is defined in BSR application form. B. The Console Permission is NOT enabled. C. The Route-pattern TSC settings has a setting = n. D. The Interflow Vector […]
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in th
To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured in the Avaya Aura® Elite Call Center? (Choose two.) A. The BSR Application ID must be set in the VDN form. B. Set the Available Agent Adjustments for BSR to y in the System Parameters Feature form. C. The […]
What are the three consideration requirements for the deployment of Network Call Deflection?
What are the three consideration requirements for the deployment of Network Call Deflection? (Choose three.) A. The second leg of the call is set up by the redirecting Communication Manager. B. Network Call Deflection is only available in Europe and must be compliant with ETSI Supplementary Service Network Call Deflection. C. Announcement, collect digits, converse-on, […]
The reply-best vector command is applied to which BSR VDN/Vector?
Refer to the exhibit. The reply-best vector command is applied to which BSR VDN/Vector? A. Status Poll Vector B. Primary Vector C. Interflow vector D. Adjunct Vector
In which document can the events table be found?
In which document can the events table be found? A. Troubleshooting Avaya Aura® Call Center Elite B. Programming Call Vectoring Features in Avaya Aura® Call Center Elite C. Administrator Guide for Avaya Communication Manager D. Feature Description and Implementation for Avaya Communication Manager Reference: https://downloads.avaya.com/css/P8/documents/100059379 (p.5)
In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?
In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector? A. The vector is activated when the given remote server is the best available. B. The vector contacts the specified remote servers, and collects information from that remote server. C. The vector compares skills at its location and […]
Which statement about agent adjustments for the considered location step is true?
Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location. Which statement about agent adjustments for the considered location step is true? A. The agent’s idle time is always adjusted up by 20 seconds. B. The agent’s […]
Which three statements are true about virtual routing?
Which three statements are true about virtual routing? (Choose three.) A. CTI is a required component for multi-site configuration. B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user. C. Virtual routing involves only contacts that are non-voice related such as email […]
Which two commands would provide information to isolate the problem?
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number. Which two commands would provide information to isolate the problem? (Choose two.) […]
What property of the SET command makes the command unique when dealing with variables?
What property of the SET command makes the command unique when dealing with variables? A. The SET command allows variables to be manipulated using arithmetic and string operators B. The SET command allows you to place calls in a particular queue C. The SET command allows a group of variables to follow a specific pattern […]