Which action can Auto Assign eLearning courses/quizzes?
Which action can Auto Assign eLearning courses/quizzes? A. View the Evaluations. B. Assign them via coaching. C. Assign them from library interface. D. Associate course/quiz to a response.
What does the Desktop Monitor application support?
What does the Desktop Monitor application support? A. all browsers but not Windows applications B. only the Internet Explorer browser C. only the Chrome browser D. all Windows applications and browsers
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, wi
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.) A. by utilizing the API calls provided by a third party B. by using Desktop Monitor > Learning Console C. by manually entering into MS Excel and import back into […]
When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?
When an Interaction is Flagged for QA, where can the QA Analyst see this interaction? A. Plans B. Evaluate > My Assignments C. Adhoc Evaluations D. View Evaluations E. Distribution Pool
In Employee Manager, which Bulk Action is not possible?
In Employee Manager, which Bulk Action is not possible? A. Bulk Change the Supervisor Association B. Bulk Change of Privileges C. Bulk Change of Queue Association D. Bulk Change the Recording Configuration Reference: https://downloads.avaya.com/css/P8/documents/101025311 (43)
What are two options for agents/supervisors when they disagree with an evaluation score?
What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.) A. They can decline the evaluation. B. They can appeal the evaluation. C. They can escalate it with the superior. D. They can click on the disagree button in the evaluation view mode.
What are three ways to assign eLearning courses/quizzes?
What are three ways to assign eLearning courses/quizzes? (Choose three.) A. Interaction playback B. Learn>Library C. Management D. Coaching E. Evaluation
Which two statements about Database integration in the IP Office Contact Center are true?
Which two statements about Database integration in the IP Office Contact Center are true? (Choose two.) A. Customers are directed to agents dependent on the agents priority. B. Customers are directed to agents dependent on the information they input. C. Customers are directed to agents dependent on time of day. D. Customers are directed to […]
In which section can you enable the ability to change topic names?
In which section can you enable the ability to change topic names? A. Service > Telephony Settings B. System > Reporting Settings C. System > PBX Settings D. Service > Special Settings
During the installation of the IPOCC software from the DVD, which password do you need to create?
You are installing the IPOCC software on a customer provided Windows server and have verified the computer meets all the documented requirements. During the installation of the IPOCC software from the DVD, which password do you need to create? A. IPOCC Service User password B. Database System Administrator password C. IPOCC Administrator password D. IP […]