A customer with Avaya Aura Contact Center (AACC) wants to see the percentage of calls being answered in the automotive skillset in 20 seconds or less in a report. What would need to be programmed to obtain this data?
A. Create an application threshold class, set the Level 1 Service Level Threshold to 20, and assign the threshold class to the automotive skillset.
B. Create an application threshold class, set the Level 1 %Service_Level_S Threshold to 20, the Level 2 %Service_Level_S threshold to 30, and assign the threshold class to the automotive
skillset.
C. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.
D. Create a skillset threshold class, set the Level 1 %Service_Level_S Threshold to 10, the Level 2 % Service_Level_S Threshold to 20 and assign the threshold class to the automotive skillset.