2 Comments on “Which process is responsible for dealing with complaints, comments, and general enquiries from users?”

1. juser says:

   February 16, 2017 at 8:05 pm

   SLM Handles complaints and compliments

2. jml says:

   February 23, 2017 at 8:03 am

   I think SLM hanldes it on customer level.
   On user level Request fulfillment is ok.

   The objectives of Request Fulfillment

   Simply put, Request fulfillment is all about making sure customers have easy access to the IT services they need to get their jobs done. Top objectives are:

   To help users clearly understand what services are available, how to request
   them, and how long it will take for them to be fulfilled

   To create a distinct process for handling service requests that is different
   from your change management and incident processes

   To properly deliver all of the components of the standard services requested
   (like software AND licenses, for example, in the instance of a software request)

   To assist with general information, comments, and complaints