Which of the following types of service should be included in the scope of service portfolio
management? 1. Those planned to be delivered 2. Those being delivered 3. Those that
have been withdrawn from service
A.
1 and 2 only
B.
2 and 3 only
C.
All of the above
D.
1 and 3 only
The Service Portfolio consists of three parts:
Service Pipeline
This contains references to services that are not yet live. They may be proposed, or under development
Service Catalogue
This contains links to active services through their Service Design Package
Retired Services
Services in the process of being discontinued, before they are finally decommissioned
Of these three, only the Service Catalogue is visible to the customers and support team.[2] Customers are excluded from the pipeline provisioning process for services under development.