Which of the following provide value to the business from service strategy? 1. Enabling the
service provider to have a clear understanding of what levels of service will make their
customer’s successful 2. Enabling the service provider to respond quickly and effectively to
changes in the business environment 3. Reduction in the duration and frequency of service
outages

A.
All of the above

B.
1 and 3 only

C.
1 and 2 only

D.
2 and 3 only