Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum
agreed business-related service levels?

A.
Change management

B.
IT service continuity management

C.
Financial management for IT services

D.
Service catalog management

Explanation:
http://wiki.en.it-processmaps.com/index.php/ITIL_V3_Service_Design(See IT service continuity management)