Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1. Details of failed changes
2. Updates to the change schedule
3. Reviews of completed changes

Which of the following statements MOST correctly identifies the scope of design coordination activities?

What are the three service provider business models?

The definitive media library is the responsibility of:

Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

Which Functions are included in IT operations management?

Which of the following statement about the service owner is INCORRECT?

Which of these recommendations is best practice for service level management?
1. Include legal terminology in service level agreements (SLAs)
2. It is NOT necessary to be able to measure all the targets in an SLA

Which of the following is MOST concerned with the design of new or changed services?

Which stage of the change management process deals with what should be done if the change is unsuccessful?