What should planning for new or changed services include?

A.
budgets and staff resources

B.
major non-conformities to all Underpinning Contracts (UCs)

C.
recent Problems and Known Errors in the desktop environment

D.
trends in Capacity growth of the current applications

Explanation:

A) Correct. When planning new or changed services it should be considered how this affects the
budget and workload.
B) Incorrect. Major non-conformities to all Underpinning Contracts are not relevant to planning for
new or changed services.
C) Incorrect. Recent Problems and Known Errors in the desktop environment have normally no
relation to planning for new or changed services.
D) Incorrect. This indicates the Capacity growth for current applications, it does not need to provide
any relevant information for new or changed services.