What is a responsibility of the Service Provider with regard to Supplier Management as defined in
ISO/IEC 20000-1:2005?

A.
to ensure that a process exists for the procurement of suppliers

B.
to ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the
business

C.
to ensure that subcontracted suppliers meet contractual requirements in all circumstances

D.
to ensure that supplier processes and procedures are defined where outsourced

Explanation:

A) Incorrect. This is outside the scope of the standard.
B) Correct. A focus on end-to-end Service management is essential plus it is required by the
standard.
C) Incorrect. This is the responsibility of the Lead Suppliers.
D) Incorrect. The Service Provider needs to retain management control, but does not define the
supplier processes.