What is required to be included in Release Management procedures according to ISO/IEC 20000?

A.
the authorization and implementation of emergency Changes

B.
the investigation and prevention of Security Incidents

C.
the recording of all reported Incidents

D.
the updating and changing of configuration information and Change records

Explanation:

A) Incorrect. This is part of the Change Management procedures.
B) Incorrect. This is part of the Information Security Management procedures.
C) Incorrect. This is part of the Incident Management procedures.
D) Correct. According to the standard this is a requirement. Release management procedures shall
include the updating and changing of configuration information and Change records.