What BEST defines IT service management?

Which is an objective of the design coordination process?

What is the BEST definition of a definitive media library?

Which stage of the service lifecycle includes the scope of service retirement and transfer of services between
service providers?

Which of the following are CORRECT Service Design Aspects?
1. Service Solutions for new or changed services
2. Management policies and guidelines
3. Business requirements technology and management architectures
4. Process requirements technology and management architectures

Which three types of metric support Continual Service Improvement (CSI) activities?

Which one of the following answers shows two of the activities relating to tools that will take place during the
transition stage of the service lifecycle?

What BEST defines roles and responsibilities in relation to process and activities?

Which process analyses services that are no longer viable and when they should be retired?

What BEST describes the value of service operation to the business?