Which is an objective of the service design lifecycle stage?

What are sources of best practice?

What term describes assurance that a product or service will meet its agreed requirements?

Remediation planning is a key part of which process?

Which statement BEST describes the value of service strategy to the business?

Which statement about service review meetings is FALSE?

An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to
restore the service.
What has taken place?

Which is the CORRECT activity to carry out the “How do we get there” phase of the Continual Service
improvement approach?

What are the two MAJOR activities in problem management?

Which role is responsible for sponsoring, designing and change managing a process and its metrics?