Which process is responsible for sourcing and deliverin…
Which process is responsible for sourcing and delivering components of requested standard services?
what is the person or group who defines or and agrees t…
From the perspective of the service provider, what is the person or group who defines or and agrees their
service targets known as?
Which of the following are classed as stakeholders in s…
Which of the following are classed as stakeholders in service management?
1. Customers
2. Users
3. Suppliers
What are the three types of metrics that an organizatio…
What are the three types of metrics that an organization should collect to support continual service
improvement (CSI)?
Which is the fourth?
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Which of the following is NOT an objective of Continual…
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following activities are performed by a se…
Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes
Which function or process would provide staff to monito…
Which function or process would provide staff to monitor events in an operations bridge?
Which process is responsible for low risk, frequently o…
Which process is responsible for low risk, frequently occurring, low cost changes?
Which one of the following does service metrics measure?
Which one of the following does service metrics measure?