What are customers of IT services who work in the same organization as the service provider known as?

Which one of the following is NOT an aim of the change management process?

What is the PRIMARY process for strategic communication with the service provider’s customers?

Which of the following statements MOST correctly identifies the scope of design coordination activities?

The remediation plan should be evaluated at what point in the change lifecycle?

What is a RACI model used for?

Which one of the following activities does application management perform?

Which one of the following is the purpose of service level management?

Which of the following CANNOT be provided by a tool?

Which of the following is the best definition of service management?