Which one of the following is the BEST description of a service request?

Which process has the purpose to ensure that, by managing the risks could seriously affect IT services, the IT
service provider can always provide minimum agreed business-related service levels?

What is the primary focus of the business management?

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

Which of the following BEST describes technical management?

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

Which one of the following is NOT a characteristic of a process?

In which of the following should details of a workaround be documented?

Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer

Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exits as part of any numbers other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.