Who has a responsibility in continual improvement?
Who has a responsibility in continual improvement?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What is a benefit to an organization when the services are delivered according to ISO/IEC 20000?
What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?
What purpose does implementation of a Quality Management System as per ISO/IEC 20000
serve?
Which of the following is true of process descriptions?
Which of the following is true of process descriptions?
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
Which of the following is an ISO/IEC 20000 requirement relating to the service management plan?
What should the Relationship processes ensure?
The Relationship processes describe the relationships with the business and with the suppliers.
What should the Relationship processes ensure?
Why are processes required?
Why are processes required?
What does the Act phase of this methodology cover?
The Plan-Do-Check-Act (PDCA) methodology can be applied to all ISO/IEC 20000 processes.
What does the Act phase of this methodology cover?
Which of the following is not a necessary step?
An approach to developing and implementing a Quality Management System consists of several
steps. Which of the following is not a necessary step?
What is the primary purpose of analyzing Change records?
What is the primary purpose of analyzing Change records?