Which process is responsible for dealing with complaint…
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
which stage of the service lifecycle?
The consideration of value creation is a principle of which stage of the service lifecycle?
Which one of the following includes four stages called …
Which one of the following includes four stages called Plan, Do, Check and Act?
Which of the following are reasons why ITIL is successful?
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice
Which of the following BEST describes the purpose of ac…
Which of the following BEST describes the purpose of access management?
What type of baseline captures the structure, contents …
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
which of the following?
Availability management is directly responsible for the availability of which of the following?
Which process is responsible for the availability, conf…
Which process is responsible for the availability, confidentiality and integrity of data?
What should a service always deliver to customers?
What should a service always deliver to customers?
what is the key output handed over to service transition?
Within service design, what is the key output handed over to service transition?