How should the requirements for Service continuity and availability be identified?

A.
These should be identified based upon historical data for major incidents and their business
impact on the organization.

B.
These should be identified on the basis of customer satisfaction investigations, so that the real
user needs can be considered.

C.
These should be identified based upon the business priorities, Service level agreements (SLAs)
and assessed risks.

D.
These should be made up from service requirements and SLAs if available.

Explanation: