Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Which one of the following functions would be responsible for the management of a data centre?

Hierarchic escalation is BEST described as?

Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

Which process would be used to compare the value that newer services have offered over those they have replaced?

Which statement should NOT be part of the value proposition for Service Design?

Service transition contains detailed descriptions of which processes?

Which of the following would commonly be found in a contract underpinning an IT service?1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?