Which of the following are aspects of Service Design?
1. Architectures
2. Technology
3. Service Management processes
4. Metrics

Which is the BEST definition of a Configuration Item (CI)?

Which model delivers a view of the services, assets and infrastructure?

The BEST processes to automate are those that are:

Which of the following Availability Management activities are considered to be proactive as
opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

What is the BEST description of an Operational Level Agreement (OLA)?

How many people should be accountable for a process as defined in the RACI model?

Which of the following would be defined as part of every process?
1. Roles
2. Activities
3. Functions
4. Responsibilities

The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service
requirements
2: Service Operation activities, to monitor and report supplier achievements
3: Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs
of the business

Which of the following is MOST concerned with the design of new or changed services?