Which of the following should be available to the Service Desk?
1. Known Error Data
2. Change Schedules
3. Service Knowledge Management System
4. The output from monitoring tools

Which of the following is the BEST description of a relationship in Service Asset and Configuration
Management?

“Planning and managing the resources required to deploy a release into production” is a purpose
of which part of the Service Lifecycle?

Which of the following statements about Service Asset and Configuration Management is/are
CORRECT?
1. A Configuration Item (CI) can exist as part of any number of other CIs at the same time
2. Choosing the right CI level is a matter of achieving a balance between information availability
and the right level of control

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST
CORRECT?

Data used to support the capacity management process should be stored in:

A consultant has made two recommendations to you in a report:
1. To include legal terminology in your Service Level Agreements (SLAs)
2. It is not necessary to be able to measure all the targets in an SLA
Which of the recommendations conform to Service Level Management good practice?

Availability Management is responsible for availability of the:

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and
processes required to deliver and manage services at agreed levels to business users and
customers?

Which statement about the Emergency Change Advisory Board (ECAB) is CORRECT?