Who conducts the "first party audit"?
Who conducts the “first party audit”?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
What is mandatory to define in the Incident Management procedures?
What is mandatory to define in the Incident Management procedures?
Which of the following is a best practice for Capacity Management?
Which of the following is a best practice for Capacity Management?
What document is produced to support this objective?
An objective of Capacity Management is to ensure that the service provider has, at all times,
sufficient Capacity to meet the current and future agreed demands of the Customer’s business
needs. What document is produced to support this objective?
What is the minimum level of frequency with which these Plans should be developed and reviewed?
Availability and Service Continuity Plans need to be developed and reviewed periodically to
ensure that requirements are met as agreed in all circumstances, from normal operations through
to a major loss of service. What is the minimum level of frequency with which these Plans should
be developed and reviewed?
Which of the following is a benefit of ISO/IEC 20000 certification?
Which of the following is a benefit of ISO/IEC 20000 certification?
What is the objective of Service Level Management?
What is the objective of Service Level Management?
Which of the following statements is true?
Which of the following statements is true?
which process will Service Level Management require input?
When a new service is being planned, Service Level Management needs to ensure that existing
performance levels of other IT services will not be unduly impacted. From which process will
Service Level Management require input?