Which stakeholder will define service level requirements?
Which stakeholder will define service level requirements?
Which of the following is used for the assessment of maturity of organizations?
Which of the following is used for the assessment of maturity of organizations?
What is the purpose of CobiT TM ?
What is the purpose of CobiT TM ?
Which element can be used to assess the quality of a service?
The quality of a product may be assessed by elements such as its appearance, usefulness and
robustness. Which element can be used to assess the quality of a service?
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing
Service Management, as described in the ISO/IEC 20000 standard?
Which of the following actions should be taken to ensure continual improvement of a Quality Management System?
Which of the following actions should be taken to ensure continual improvement of a Quality
Management System?
Which of the following is a best practice concerning Information Security Risk assessment?
Which of the following is a best practice concerning Information Security
Risk assessment?
What should Quality Management Systems encourage organizations to do?
What should Quality Management Systems encourage organizations to do?
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?
Which of the statements below is a best practice?
It is essential that an owner at senior level has overall responsibility for Service Management.
Which of the statements below is a best practice?