In terms of adding value to the business, which one of the following describes service operation s contribution?

What is the BEST description of the purpose of the service operation stage of the service lifecycle?

Which one of the following do major incidents require?

Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?

Which one of the following is the BEST description of a service request?

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum
agreed business-related service levels?

What is the primary focus of the business management?

Which of the following is not a service desk type recognized in the service operation volume of ITIL?

Which of the following BEST describes technical management?

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?