Which one of the following activities would be performed by access management?

Which one of the following is the BEST description of a service-based service level agreement (SLA)?

In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

Which one of the following is the BEST description of a service level agreement (SLA)?

Which one of the following activities is NOT part of the Deming Cycle?

Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?

Which processes are responsible for the regular review of underpinning contracts?

The multi-level SLA’ is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

Which one of the following would NOT involve event management?